1. General Overview
This Shipping and Delivery Policy governs the delivery of all purchases made via our website (https://franschhoekmile.com/). By completing a purchase on our site, you agree to the terms outlined below.
2. Event Tickets & Registrations (Digital Delivery)
All race entries, tickets, and event registrations are processed and delivered digitally. No physical tickets will be posted or couriered to your physical address.
- Delivery Method: Upon successful payment, your digital ticket(s), race registration confirmation, and event details will be delivered instantly via email to the address provided at checkout.
- Delivery Time: Processing is automated. You should receive your confirmation email within 24 hours of successful payment confirmation.
- What to do if you don’t receive your ticket: Please check your spam, junk, or promotions folders. If your confirmation has not arrived within 24 hours, please contact us at contact@franschhoekmile.com with your full name and proof of payment so we can locate your order.
- Event Access: You will be required to present your digital confirmation email, ticket barcode (if applicable), or a valid South African ID/passport at the registration table on the day of the event to collect your race pack and swim cap.
3. Optional Clothing & Merchandise (Physical Delivery)
If you purchase optional event clothing or merchandise, we offer two convenient options: Event-Day Collection or Courier Delivery within South Africa.
Option A: Event-Day Collection (Recommended & Free)
To save on shipping costs and ensure you get your items, you can opt to collect your purchased clothing directly at the event.
- How it works: Select “Collection at Event” during the checkout process.
- Collection Point: Collect your items at the official Franschhoek Mile registration desk on the day of the event.
- Requirements: Please bring a copy of your order confirmation email (digital or printed) and your ID to collect your merchandise.
Option B: Courier Delivery (Nationwide South Africa)
If you prefer to have your clothing shipped directly to your home or office, we use trusted local third-party couriers to deliver nationwide.
- Shipping Charges: Shipping fees are calculated at checkout based on your delivery address and the size of your order.
- Processing & Dispatch: Orders for physical clothing are typically processed and handed over to the courier within 3 to 5 business days of payment confirmation, subject to stock availability.
- Delivery Timelines: Once dispatched, standard door-to-door delivery takes approximately 2 to 5 business days to main metropolitan areas in South Africa (such as Cape Town, Johannesburg, and Durban). Outlying or rural areas may take up to 7 business days.
- Tracking: Once your parcel is shipped, we will email you a tracking number and a link to track your shipment in real-time.
4. Delivery Address Accuracy & Failed Deliveries
For physical clothing shipments:
- We require a physical street address for courier delivery (we cannot deliver to P.O. Boxes or post offices).
- Please ensure your delivery address, postal code, and contact telephone number are 100% correct before finalizing your order. We cannot be held responsible for delayed or failed deliveries due to incorrect address details provided by the customer.
- If a package is returned to us by the courier due to an incorrect address or because no one was available to receive it after multiple attempts, you will be liable for the additional courier costs to re-ship the package.
5. Contact Us
If you have any questions about the delivery of your tickets or the shipping of your clothing, please contact us:
Email: contact@franschhoekmile.com